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QUALITY AND TIME MUST BE NUMBER ONE.

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FAQ

The Advantage of GH METAL:
1. We have about 10 years experience in producing and selling iron furniture and metal products
2. We have export right authorized by government, can sell all iron furniture of our factory directly to the world by ourselves
3. We own the largest ironworks in China with iron output more than 500 tons a day, that means we can absolutely control the metal cost and quality
4. We have one complete line to finish wooden products: cutting, polishing and painting
5. We have one complete line to finish iron and aluminum products: foundry, clearing, polishing and painting (powder coating)
6. We have severe quality control system to supervise the quality at each step in the production
7. We have the perfect after-sales service system


FAQ of GH METAL:
Q: Are you a trader or manufacturer?
A: GH METAL is a professional iron products factory since 2006. We sell the products made by ourselves so we know very well about the quality and the production process.

Q: Can you make the iron outdoor furniture like cast iron bench, wood burning stove according to the customer’s design?
A: Yes. Actually nearly 50% of our iron furniture are made according to the customs’ design… If necessary, please send us your inquiry together with your design.

Q: Do you have local distributors in our area?
A: We don’t have distributor systems. We need not spend such time in developing and managing such distributors. We are open to all the customers in the world. We offer the products with the same quality level and price system to the different customers from the same region, so they can do their business at fair platform.

Q: What’s the benefit or advantage of cast iron umbrella base compared with other material?
A: Umbrella base always is made of cast iron, stone and concrete. Stone and concrete base is cheaper, but easily broken. Cast iron base looks higher class and owns much longer life. So, the base made of cast iron owns the highest cost performance.

Q: Can we get a free sample of your iron outdoor furniture such as garden bench,iron umbrella base, outdoor patio chairs for quality check?
A: Sample is necessary for business. We spend more than RMB 100,000.00 a year on the samples. We always offer samples like  outdoor metal chair, park bench free of charge and the consignee pays the transportation fee.

Q: What degree of after-sales service can you provide?
A: We pay much attention to after-sales service. We follow up the customers’ sales and will offer our help at once if necessary. When the goods sold before need spare parts, we will offer free of charge.

Q: What information and details are needed if we want to get a quotation?
A: We have many kinds of products, such as outdoor bench, metal base, park chair, aluminum bistro set and so on. Tell me the kind, then I can quote you our best sellers of this kind. You can also check our company website www.ironfurnitures.com and select the items, then I can quote you in details for the items you exactly want. Everyday we will feedback about 20 such inquiries and send out the quotation.

Q: Do you have goods in stock? How do you preserve the umbrella base, iron mailbox, cast iron fireplace, cast iron bench etc. from getting rusting?
A: We do not have stock of finished goods. And our output is about 50 containers a month. About the ways to protect the cast iron products, I have written an article in NEWS.

Q: What is the minimum order quantity (MOQ)?
A. It depends. With years’ development, we have a lot of kinds of products. As a whole, the order must be at least one 20GP container with less than 5 items.

Q: What about the production period of your metal garden products, such as outdoor umbrella base, bistro sets?
A: 30-45 days after confirmation of the order.

Q: What about the trade term?
A: FOB, CIF and door to door, just you like.

Q: What currency you can accept:
A: we always accept RMB, USD and EURO, but if you have special requirements, you can mark it out in your inquiry.

FAQ of GH METAL